CUSTOMER EXPERIENCE

Thinking Like A Passenger. This is our philosophy, in fact, it’s our signature, because our passengers are the cornerstone of our operations and are at the heart of all our decisions. Welcoming travellers with everything that makes them unique and offering them a positive experience at every step of their journey is our priority.

 

ATTENTIVE TO TRAVELLERS

From how we handle the design of the public transit offering, related services and customer relationships, our approach always begins with taking the needs of passengers into consideration. Additionally, with Netexplo since 2015, Keolis Canada has been studying mobility trends to meet the expectations of its customers. By participating in the first international observatory of digital trends, Keolis Canada is working on inventing tomorrow’s mobility solutions for citizens.

 

BUILDING THE IDEAL URBAN NETWORK

To satisfy the inhabitants of each territory, Keolis has developed a unique expertise for designing the public transit offering. Called Neolis, this analysis and design tool is used to comprehensively, but gently transform a transportation network to make it more attractive.

NEOLIS OVERVIEW 

The Neolis approach optimizes the public transit offering in a territory using a number of complementary catalysts.

  • Hierarchical organization of lines and transportation according to density and the potential of sectors. 
  • Serving neighbourhoods and peripheral employment areas. 
  • Scheduling and service seven days per week, including evenings and during school holidays. 
  • Integration of all solutions that are alternatives to cars with an objective of door-to-door mobility, including car-sharing, carpooling, cycling, walking, etc.
  • Park-and-ride, parking, signage, information and multimodal rates for combined trips and the simplest switch from one mode to another.

 

SMOOTHER, CUSTOMIZED AND INTUITIVE MOBILITY

Residents, tourists, francophones, anglophones, new technology buffs or traditional customers; there is no such thing as a typical traveller. Depending on the individuals and the times and reasons for travel, each profile is analyzed and taken into consideration. Through its Orléans Express subsidiary, Keolis Canada offers contact and sales tools tailored to each person's requirements, including e-mail, agency sales, transactional websites, mobile applications, social networks and chat functions. Increasingly customized, these services provide a new mobility experience and make the traveller's trip easier and more intuitive.

 

A NEW TRAVEL EXPERIENCE WITH DIGITAL TECHNOLOGY 

Through its Orléans Express subsidiary, Keolis Canada provides its passengers with intelligent solutions to facilitate their mobility based on their preferences. Mobile application, transactional website, website for companies. Passengers can get on board by simply presenting their electronic ticket and purchase, change or have their trip reimbursed very easily.